Make a claim
When disaster strikes, we give you expert advice.
When disaster strikes and you have to make an insurance claim, we give you expert advice.
get in touchBest advice from day one
Professional claims representation by Genesis will ensure you receive the best advice from day one to obtain the MAXIMUM AVAILABLE SETTLEMENT under the terms of your policy.
In many insurances the settlements negotiated by Genesis with loss assessors exceed expectations.
Get in touchWe have vast experience in resolving many different types of insurance claims for corporate, commercial, industrial, professional, local authority and individual policyholders.
We will help you
- Fully explain your policy cover
- Ensure your claim is dealt with promptly
- Liaise and negotiate with your insurance company’s representatives
- Advise on liability issues under your policy
- Provide advice on the management of the claim and loss mitigation
- Help with suitable contractors, surveyors and engineers
- Arrange timely payments on account, as appropriate
Genesis will relieve you of worry
Genesis will relieve you of much of the day to day stress, strain and worry of dealing with the Insurers or their Adjusters and provide the technical support needed to deal with any claim.
Our highly specialised and personal service will give you the confidence that your claim is in safe hands and allow you to resume your day to day activities.
Get in touchMaking Claim
Making Claim
Need further information?
Top tips to ensure a successful insurance claim
Contact your insurance broker as soon as possible
Speak with your insurance broker, provide them with the necessary details and they will take care of the rest. This should be done as soon as possible, as it will speed up the claim process and allow you to return to regular business operations faster.
Take clear photos and videos of any damage to send to your insurance broker
Before commencing any clean-up work, always make sure to take photos and/or video footage of any property damage. Whether it’s flood damage, broken windows from a break-in or damage from a fire, photo and video evidence will allow your insurer to better assess any damage.
Speak to your insurance broker before authorising any building work
Always consult with your insurance broker before you authorise any repairs after you’ve made an insurance claim. Your insurer may wish to physically inspect the site first, or there may be a certain set of criteria that needs to be met by tradesmen performing repair work. Many insurers also work with their own tradesmen, so you may not be able to choose who completes repair work.
Keep receipts and proof of purchase records for your big ticket items
When purchasing goods, keep your financial records in order and keep your proof of purchase to prove that you owned a particular item – this could be a bank statement or a receipt.
If you don’t have purchase receipts, it can be handy to take and keep photos of your goods in them. This could be a photo taken purposely when the item was first purchased, or it could be images showing the goods in the background.
Don’t be afraid to dispute claim outcomes
In instances where an insurance provider rules against your claim, your insurance broker will be able to argue your case and will be familiar with any loopholes. This knowledge allows them to achieve a more possible outcome. In the event a complaint does need to be made to the ombudsman, your insurance broker will be able to work as your go-between, making the situation a lot less stressful for you.
