Additional Support
At Genesis Insurance Brokers, we understand that sometimes circumstances can make it more difficult to manage your insurance, communicate with us or deal with financial matters.
If you need additional support for any reason, please let us know. We will work with you to make communicating with us as easy as possible and will treat any information you share with sensitivity and confidentiality.
If you or someone else is in immediate danger, please call 000.
Interpreter & Translation Services
Translating and Interpreting Service (TIS National)
If English is not your preferred language, TIS National can provide access to professional interpreting services to help you communicate with us in the language you are most comfortable using.
You can also let us know in advance if you require an interpreter for a scheduled call with our team.
Call 131 450 Visit WebsiteHearing & Speech Support
National Relay Service (NRS)
If you are deaf, hard of hearing or find it difficult to communicate over the phone, the National Relay Service can assist you when contacting us.
The NRS offers a range of options including voice relay, TTY and internet relay services.
Call 1300 555 727 Visit WebsiteFinancial Hardship
National Debt Helpline
We understand that unexpected circumstances can sometimes make it difficult to meet financial commitments.
If you are experiencing financial hardship, please contact us. While we are unable to provide financial assistance or pay insurance premiums on your behalf, we can discuss your insurance arrangements and available options with you.
Free and independent financial counselling is also available through the National Debt Helpline.
Call 1800 007 007 Visit WebsiteFamily & Domestic Violence Support
1800RESPECT
We recognise that family and domestic violence can make dealing with insurance and financial matters more difficult.
If you require additional support, we will treat you with dignity, respect and sensitivity. You can ask us to communicate with you using a preferred contact method or through a nominated support person.
1800RESPECT provides confidential support 24 hours a day, 7 days a week.
Call 1800 737 732 Visit WebsiteMental Health & Wellbeing
Lifeline
Confidential crisis support is available 24 hours a day, 7 days a week.
Call 13 11 14 Visit LifelineBeyond Blue
Support and information for anxiety, depression and general mental wellbeing.
Call 1300 22 4636 Visit Beyond BlueNeed Additional Support?
You do not need to provide us with details about your personal circumstances if you do not feel comfortable doing so.
Simply letting us know that you require additional support is enough for us to discuss the best way for our team to assist you.
Please contact the Genesis Insurance Brokers team if there is anything we can do to make communicating with us easier.
How We Handle Your Information
If you let us know that you require additional support, we will only use this information to help us understand how we can best assist you.
Any information you provide will be handled sensitively and in accordance with our Privacy Policy.